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Nash Wraithwind
Dodge this inc
Vanu Space Command
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Posted - 2006.12.01 19:10:00 -
[1]
Edited by: Nash Wraithwind on 01/12/2006 19:46:13
I will try to keep this post updated with all the work-arounds for the various crashing problems people have been discussing in various threads. I'll try to have the simple work-arounds listed first, followed by the more extreme work-arounds. I will skip some of the less effective work-arounds (like CCP's suggestion to change the processor affinity). Note that this thread is for CTD and reboot crash work-arounds only.
First steps:
1.) Update your graphics drivers.
2.) Update your audio drivers.
For those experiencing a crashing loop at a stargate:
1.) Start Eve.
2.) Delete your Eve/cache/Browser/Img folder.
3.) Repeat step 2 every time you restart Eve.
For those experiencing a complete computer reboot at various times during the game:
1.) Go to the Start Menu and select "Run".
2.) Type in "dxdiag" (without quotes).
3.) Go to the sound tab and move the hardware audio acceleration slider all the way to the left.
4.) If steps 1 through 3 don't work, turn sound off in Eve.
For those running Kaspersky anti-virus:
Turn it off.
For those who get the splash screen when starting Eve, but no login screen:
See this post (and the rest of the thread for clarification if necessary).
For anyone else, and those who are still crashing:
Alternate Eve install
1.) Download the installer for the full client if you haven't already.
2.) Install Eve somewhere OTHER than Program Files, like C:\Eve\ or something.
Change your boot.ini
1.) Be very careful with this option. Screwing up your boot.ini will cause your computer to fail to start up. You have been warned.
2.) Right-click "My Computer" and select "Properties".
3.) Go to the Advanced tab and click the Settings button under Startup and Recovery
4.) Click the "Edit" button
5.) Either add "/ONECPU /usepmtimer" (without quotes) to the end of the line starting with "multi(0)disk(0)", or copy that line and paste the copy below it - then add the above quote to the end of the copy and change the name portion of the line to something else. The first option will always only use 1 CPU when you boot, the second option will give you a choice when you boot whether to use multiple CPUs or just one.
6.) Double check the file for errors, then save it.
7.) Reboot.
Anyone who still has a problem at this point is faced with in-depth debugging to track down the culprit. This means logserver for people who are getting CTD's and checking out this post for people who are rebooting/bluescreening. I think that should cover all the stuff I've seen so far. Reply to this post if there is a problem that is not solved by the above steps.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.01 20:38:00 -
[2]
 Originally by: Oftherocks
Nash,
Thanks for putting this together.... perhaps you should be put in charge of customer service for CCP and start drawing a pay check for all the work I've seen you doing over the last few days.
I have tried all the solutions you mention but the last one ( I tried just setting the affinity to one processor, but that did not help at all). I'd like to try the last option now, but I have a couple questions. First, if I do this correctly, then when I start up my computer does it actually automatically give me 2 options on how to boot, or will I need to go in to the bios and select the boot option I want to use? And second, well I am not really tech savy so i am going to copy my line directly here for you to maybe tell me exactly what I would put in. It currently reads: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptOut
So what exactly do I change or add to that line to make it give me two different boot options?
Thank you very much,
Oftherocks
Change
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptOut
to
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptOut
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition Eve Boot" /fastdetect /NoExecute=OptOut /ONECPU /usepmtimer
This will give you a boot menu when you reboot where you can choose whether to use single or dual processor mode.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.01 21:46:00 -
[3]
Originally by: Mokaphyyr
copying a working /img/index.dat file has worked for a few people who are crashing at the gates. you might want to post that. ... since ive done it, i no longer have to delete my cache/browser/img folder.
It may be a nicer solution, but it also requires hosting a working index.dat. I'm trying to just get general purpose work-arounds together that work for almost everyone to tide people over until the patch on Tuesday. I'm pretty sure we can expect to see these issues resolved then.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.01 21:49:00 -
[4]
Originally by: Holy Priest
nice list and all, but non of it worked for me 
why have you forsaken me ccp!
If you don't want to wait until Tuesday, you'll have to be more specific. Have you actually tried all of the possibilities that pertain to your symptoms? What exactly are the symptoms you're experiencing? What does logserver/WindDbg show?
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.01 21:51:00 -
[5]
Originally by: Ander Zeiss
I'm not sure if this has fixed anything, but I haven't crashed at all today. I went into my options (hit escape) and on the graphics tab selected the (don't generate portraits) button. Since then, I've done a 14 system jump and then have been running missions for the last few hours often jumping in and out of a system.
My guess is you were experiencing the issue related to (but more troublesome than) the problem with jumpgates. If you reinstalled Eve to a folder outside of Program Files, I think you'd also be good to go.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.01 22:38:00 -
[6]
Edited by: Nash Wraithwind on 01/12/2006 22:39:17
Originally by: Tuamo Moka
http://www.ravenwarriors.com/evepatch/Img.rar
is aperantly hosting this file some where some how. I could host this same file elseware. Contact me in game if you want me to. 'Mokaphyyr'
Link added to OP, thanks.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.03 19:26:00 -
[7]
Originally by: Heartstone
I currently have changed by boot.ini (having tried everything else) and I have one question about it.
My Line reads:
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer
so if I add "/ONECPU /usepmtimer" I will have "/usepmtimer" twice in that line. Will this be a problem?
It would probably be best to copy the line to create two boot options. So instead of
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer
you would have
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition Eve Boot" /noexecute=optin /fastdetect /ONECPU /usepmtimer
Note that you don't want the option /usepmtimer in there twice.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.03 19:30:00 -
[8]
Originally by: D3v1st8
This seemed to be the right place for me to post this,
I've been having problems with my pc for ages, if i undock my whole system would shut down, The system shuts off as if someone pulled the power lead out. this seemed to fix itsself over time, and happen less often, then after the new patch, im having this same problem, but now its when i try to log into eve, anyone got any ideas or had a similar problem?
System spec.
Windows xp SP2
3.2 prescot
2048 corsair ram
2 x 200gb SATA (Raid)
x800 xt PE
Asus p4c800e delux
Thanks in advance
This sounds like it's probably hardware related. It's possible that your PC is overheating. Modern processors will detect that they've gotten too hot and shut down. Another possibility is that your power supply is not supplying enough power, though I think when that happens the computer will reboot rather than simply shut off. I would check your CPU temperature with a monitoring program.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
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Posted - 2006.12.03 19:33:00 -
[9]
Originally by: Nm'Me
I used that rar'd img folder. Helps me alot, I can now run one eve client without crashing. However, I want to run two and as soon as i fire up two BOTH gets disconnected at the same time. completely random. :(
From what I've seen so far, if you're running two clients something in how the Eve servers handle your connections will often cause one computer to crash as soon as the other one does. If your first computer runs fine on its own then likely the second one still has its own crashing problem.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.03 19:37:00 -
[10]
Originally by: Morninglory
Two days ago I could stop the problem just with switching sound off. (win2k, single core rules) But today before downtime it came back, damn. I get the feeling at the gates it has to do something with the almost useless billboards. (loading images from players with bounty or something...) It was hard to make 3 jumps to get to a for me important station... whatever...
Workarounds are good, for the moment. But think about it... the problem came with the last patch... so if the patching worked fine at your system, there should be no need for reinstalling EVE.
Greetings
MG
Actually that's not necessarily true. A lot of these problems seems to deal with getting data from and putting data back into the Eve directory. This process can be modified by how you have your Windows set up. The multiprocessor problem probably links in with this somehow. I'd bet some of the disk access operations are conflicting with each other due to not being multithreading safe. I've never really done multithreading applications so I really can't say that with any authority, but it's my hunch.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.03 19:40:00 -
[11]
Edited by: Nash Wraithwind on 03/12/2006 19:41:29
Originally by: adriaans
Edited by: adriaans on 03/12/2006 12:40:58
Edited by: adriaans on 03/12/2006 12:33:53
seems a good place for me to post:
i've sendt this to costumer support but still awaiting a reply (not gone long yet), but my experience with costumer service compared to the community is that the community solves it first if the problem is on your side.
so my problem; 80% of the time when i undock eve just shuts down, quits, whatver you want to call it, theres no error messages or anything. it happened rarely before the patch/expansion, but as i said it's now happening about 80% of the time i undock. it has only happened once in a jump node, but if that was related i don't know.
i'm running a really high end system, everything should be pathcted to the latest.
Any suggestions of what might be causing it?
my system:
AMD athlon 64 X2 dual core processor 4200+
2 Gb ram
Nvidida 7900 GT extreme
connection, 54MB wireless
anyting else?
ohh..and running on just one processor don't work either...
Thanks:)
Regards
adriaans
It sounds like your issue might be one of the other issues out there not described above. You'd have to run logserver to get some down and dirty feedback on exactly what's happening when the game crashes. If you post some of the logserver log here, be sure to start before the error occurs, and before you see Eve shutting down its modules. The important bit is the last normal operation that took place before it starts dying.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.03 20:05:00 -
[12]
Originally by: Nm'Me
Thanks for that reply. :)
I think I need to clarify though. I run both clients on the same computer. And it doesn't matter which one I run solo, both are going fine. But when I run both at once I crash alot.
You mentioned that you tried with just one processor. Did you do it by setting processor affinity in Task Manager, or by using the boot.ini change? There are reports that setting processor affinity, for this particular issue at least, does not help. You might try the boot.ini option if you haven't yet.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.03 20:53:00 -
[13]
Originally by: Nm'Me
I used boot.ini. My computer can't run two eve clients in single processor mode though, so I have to do that in dual core mode :(
Edit: And if I didn't specify it properly, one client runs perfectly in dualcore mode. It's two that doesn't work, which is weird...
You may be kinda screwed out of the second client for the time being. With the current problems generally the only way to avoid the crashes is to stop using two processors, or work around the individual issues the dual processors are causing. You'd have to try to logserver the crash and see if you can find what's actually causing it. Chances are that it will be internal to the framework though, in which case you'll probably be stuck with one client at a time until they patch it.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.04 00:34:00 -
[14]
Originally by: adriaans
Edited by: adriaans on 03/12/2006 23:53:13
http://www.freewebs.com/adriaans/history.txt
theres the log get anything out of that
LOG
edit: fixed link
Unfortunately that's not the log file that will help get around an error. See the sticky on this forum for how to run logserver, a program that resides in your Eve directory.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.06 22:35:00 -
[15]
Due to there being a large number of "Help, I'm crashing" threads, I would like to request the mods sticky this thread to consolidate the posts. I intend to continue keeping the OP updated as much as humanly possible, should any new information become available.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.06 23:34:00 -
[16]
Originally by: ccasdfse
Does anyone have any idea about some peoples' inability to even login? Any ideas Nash? I've tried all the usual things and even gone past that and tried some rather ridiculously tedious ideas posted by the community to no avail. I really need some help with this one.
You'd have to be a bit more specific about your problem. Specifically what happens when you try to log in?
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.07 00:41:00 -
[17]
Originally by: ccasdfse
Well after I type my info in and click connect it for a split second brings up the other status bar (the one showing ur login process) and then immediately closes all eve out. I've never gotten past the authenticating portion of the process. In fact I had to get a friend to login to my trial account to make a character so I could even post here for help.
BEFORE the most recent Rev patch (meaning as soon as Rev. came out) i got a windows error stating: CCP Blue framework has encountered an error and must close..etc etc..after the most recent patch all it does it close itself out minus the extra windows error.
Now, as I've said in other threads I use to play this game a lot before Rev was deployed. I know it's an issue with this content update.
You will probably have to run logserver to see what actually is happening when it dies. I believe this is the only problem I've seen in the past few days where it's CTDing during the authentication process. Try and get the logserver lines right before the error occurs, as well as the error.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.07 01:43:00 -
[18]
Originally by: ccasdfse
Well I've ran it several times and seen no actual errors...the last line is the client requesting a secure handshake with the authentication server...
10382006.12.07 01:31:47:227Calling ServiceManager::ChainEvent::ProcessLoginProgress::connection
10392006.12.07 01:31:47:234Authenticating user (left out for security reasons :D :D)
10402006.12.07 01:31:47:235LLV Initializing Crypto Context
10412006.12.07 01:31:47:235LLV Sending Encrypted Session Key
10422006.12.07 01:31:47:235LLV Generating Secure Client Handshake
10432006.12.07 01:31:47:235Open res:/aid.txt
10442006.12.07 01:31:47:235No aid.txt file present in res directory.
10452006.12.07 01:31:47:236LLV Writing Secure Client Handshake
that's the very last lines..
If you have a router set up, I would try temporarily bypassing it and going straight to your internet connection. If you can't bypass it, you can try resetting it or playing with the settings (like hardware firewall).
If you have a firewall set up, try turning it off.
Check and see if your network card has a driver update available. You could also try putting in another network card and seeing if it will work with that one.
If none of these work, you'll probably have to stick your log file into a bug report, send it off to CCP, and hope for the best.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.07 16:44:00 -
[19]
Edited by: Nash Wraithwind on 07/12/2006 16:46:36
Originally by: Jali Prince
Nash,
As you sound so knowledgeable. This is my problem.
Asus P5S800 motherboard and a Club 3d 6600GT graphics card.
I have had many a NV4_disp.dll loop but I now seem to have that fixed, fingers crossed.
Sometimes when I log into Eve, it seems to load up ok I can say play for 5 mins, usually have not left the station, then all of a sudden my display is corrupted, if i move the mouse or press any keys, it may respond slowly, If I am lucky and still see what I am doing I try to exit. If I am unlucky and this is 99% of the time, the screen goes black and it then tells me it has no video input, seeing as I cant see anything I have to turn the pc off. This in itself does not cause any errors on boot up. (note to self "must try to remember to check the event viewer")
Any suggestions?, run a memtest (Clean) so I dont think its the memory, I am happy the latest BIOS updates are on, happy with my nvidia drivers. Reformatted it last in July, started to fail like this about 10/11/06 (possible start of revelations related patching?)
If I do get into Eve I can play for at least a couple of hours with no faults. (Play time is getting less due to Xmas) Last play session was tuesday night, spent 4 hours getting into Eve, played for about 2. Next session is tonight. I have everything crossed now!!! 
It sounds to me like your graphics card is overheating. Check the card for dust and make sure the fan is actually running. My Radeon 9600XT on my old computer lost the fan a few months ago. I ended up simply getting the black screen with no video input whenever it overheated.
Nash
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Nash Wraithwind
Dodge this inc
Vanu Space Command
|
Posted - 2006.12.13 17:57:00 -
[20]
Originally by: Kalmanaka
I did quite a bit of testing with the crashes and I agree that it is caused by the billboard. The server is sending corrupted images that crashes the client. If you open one of these images with notepad you'll see a photoshop header but when you try and open the image with photoshop it errors out. If Photoshop errors on trying to open an image then that is why eve has a heart attack and just dies to the desktop.
I had noticed in the logfile I was looking at that there was an exception generated by a billboard image (wednesday.jpg if I remember correctly) buried in the middle of the log. It's possible the exception is related to the corrupted images. However, I've never experienced the problem myself so I don't have access to the corrupt file to try playing with it.
The only way I can think of to block the image download itself would likely involve breaking Eve as a whole (adding a hosts entry to delegate myeve.eve-online.com to 127.0.0.1). I'd like to try denying create file permissions on the Img directory and seeing if the game will run with blank billboards (and probably character portraits) but the servers are still being worked on from the patch.
Nash
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